Frequently asked questions.
Short, practical answers based on the current shop and its verified records.
Shopping, orders and care
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How do I choose a size?
Use the options and fit note shown on the product page. Recess has not published conversion measurements that have not been verified. See the size guide for the current detail.
Is an item reserved when I open it?
No. Availability is checked against the exact option you choose and is only confirmed as the cart and checkout accept it.
Where can I find my order?
Sign in with the email used at checkout, then open Orders.
Where does Recess currently sell?
The active shop is configured for the United Kingdom in GBP. Other market drafts are not active. Delivery destinations, timings and charges are not published until operations confirms them.
How do returns work?
Return eligibility, timing, costs and instructions are still awaiting approval. Read the current delivery and returns information before checkout.
Where can I find care information?
Product-specific care appears on the product page when it has been verified. If it is absent, avoid applying a treatment based on a generic recommendation.