Policy template
Shipping & returns
Delivery availability, timing, costs and return eligibility.
01
Orders and destinations
The approved policy will identify the markets Recess serves and any destination restrictions before an order is placed.
- Available destinationsTo be confirmed
- Order processingTo be confirmed
- Address changesTo be confirmed
02
Delivery
Methods, charges, estimated timings and tracking information must come from the current market and fulfilment configuration.
- Delivery methodsTo be confirmed
- Costs and thresholdsTo be confirmed
- Tracking and delaysTo be confirmed
03
Returns and exchanges
The final policy will set out eligibility, time limits, item condition, costs and the steps required to request a return or exchange.
- EligibilityTo be confirmed
- Return processTo be confirmed
- Refunds and exchangesTo be confirmed
04
Problems with an order
Approved customer-care instructions will explain what to provide when an item is missing, damaged or different from the order confirmation.
- Missing itemsTo be confirmed
- Damaged itemsTo be confirmed
- Incorrect itemsTo be confirmed