Frequently Asked Questions
Shopping and orders
How do I choose a size?
Use the product-specific size guide when it is available. If fit information is missing, contact us with the product name and the size you normally wear.
Is a saved product reserved for me?
No. Your wishlist keeps a product easy to find, but availability still comes from the selected product variant when you return.
Where can I find my order?
Sign in with the email used at checkout, then open Orders. If an order is missing, include its reference in the contact form.
Shipping and delivery
Where does Recess ship?
Shipping terms for each market are still being finalized. Recess will not publish a destination, threshold or delivery window until it is confirmed. See the shipping and returns template.
Returns and exchanges
How do returns work?
Eligibility, timing, costs and instructions will come from the approved policy for your market. No return window is promised by this draft. See the shipping and returns template.
Fitting and care
Where can I find care information?
Product-specific care appears on the product page when the information has been approved. If it is absent, ask before applying a treatment to the footwear.